Why is my expense or bill stuck?

If an expense or bill isn't moving forward, it's usually waiting on a step. Here's how to find out which one.

Check the status first

Open the item and look at its status. The status tells you where it is:

• Draft — it hasn't been submitted yet. Open it and Submit.
• Pending approval — it's waiting for an approver. See below.
• Flagged / policy violation — a spending policy was triggered. See Why was my expense or bill flagged?
• Rejected — an approver sent it back. Open it to see the reason, fix it, and resubmit.

(For the full list, see Understanding expense statuses or Understanding bill statuses.)

If it's pending approval

• Approvals move through one or more approvers in order. It's waiting on the next approver in the chain.
• A missing receipt, category, or required field can hold it up — open the item and make sure everything's filled in.
• If an approver is away, ask your admin about delegating approvals.

Still stuck?

If the status looks correct but nothing is happening after a reasonable time, contact support with the item type (expense/bill), its reference, and its current status.