If an expense or bill isn't moving forward, it's usually waiting on a step. Here's how to find out which one.
Check the status first
Open the item and look at its status. The status tells you where it is:
- Draft — it hasn't been submitted yet. Open it and Submit.
- Pending approval — it's waiting for an approver. See below.
- Flagged / policy violation — a spending policy was triggered. See Why was my expense or bill flagged?
- Rejected — an approver sent it back. Open it to see the reason, fix it, and resubmit.
(For the full list, see Understanding expense statuses or Understanding bill statuses.)
If it's pending approval
- Approvals move through one or more approvers in order. It's waiting on the next approver in the chain.
- A missing receipt, category, or required field can hold it up — open the item and make sure everything's filled in.
- If an approver is away, ask your admin about delegating approvals.
Still stuck?
If the status looks correct but nothing is happening after a reasonable time, contact support with the item type (expense/bill), its reference, and its current status.