Why was my expense or bill flagged?

If your expense or bill shows a compliance flag, a policy rule was triggered. Here's how to see why and what to do.

See what was flagged

1. Open the flagged item — it shows a Compliance / Not Compliant badge.
2. In the Compliance section, each violation shows:
   - its name (for example, "Duplicate expense" or "Over spending limit"),
   - a severity — Critical, High, Medium, or Low, and
   - a description of what triggered it.

Request an exception

If the flag doesn't apply in your case, you can ask for it to be waived:

1. Click or tap Request Exception.
2. Select the violation(s) it applies to and enter a justification (required).
3. Submit. The violation updates to Requested / Awaiting approval.
4. If it's approved, the violation is waived (sometimes until a set date) and the item can move forward. If it's rejected, you'll be notified.

Tip: Sometimes fixing the underlying issue — correcting an amount, or removing a genuine duplicate — clears the flag without needing an exception. If it looks like a policy question, check with your finance team.