Common error messages explained

A quick guide to messages you might see in Tera and what to do about them.

Sign-in and access

• "Account not found" / "Invalid credentials" — the email or password is wrong, or your account isn't set up. Reset your password, or ask your admin to confirm your account. See I can't log in.
• "You don't have permission" — your role doesn't include that action. Ask your admin if you need access.
• "Session expired" — you were signed out for security. Just sign back in.

Submitting expenses and bills

• "Required field missing" — a mandatory field (category, amount, receipt, or a custom field) is empty. Fill it in and submit again.
• "Receipt required" — attach a receipt before submitting.
• "Duplicate detected" — a similar item already exists. Check you're not submitting the same expense or bill twice.

Payments and wallet

• "Invalid remarks" — payment remarks contain characters the bank doesn't accept. Use only letters, numbers, and spaces. See Payment remarks rules.
• "Insufficient balance" — the wallet or card doesn't have enough for this transaction.
• "Transaction failed" — the payment didn't complete. No money is deducted for a failed transaction; wait a moment and try again.

Cards

• "Card declined" — see Why was my card declined?

If you see an error that isn't listed here, contact support and include a screenshot and the exact wording.