Why do I keep getting logged out?

Getting signed out more often than you'd expect? Here's why it happens and how to reduce it.

Common causes

• Your session expired. For security, Tera signs you out after a period of inactivity. Signing back in is normal.
• You're signed in on multiple devices or browsers. Signing in somewhere new can end an older session.
• An outdated mobile app. Older app versions can lose their session. Update to the latest version.
• Browser settings. Blocking cookies, using private/incognito mode, or clearing site data can end your session.

What to try

1. Update the mobile app to the latest version (App Store / Google Play).
2. On the web, allow cookies for Tera and avoid private/incognito windows for day-to-day use.
3. Clear your browser cache once, then sign in again.
4. Avoid staying signed in on many devices at the same time.

If you're being logged out constantly — every few minutes, or right after signing in — that's not normal. Contact support and tell us your device, browser (or app version), and roughly how often it happens.